Advising for startups and small businesses
Boundless Growth
(without the burnout)
You can’t afford to lose your best customers and employees
Don’t let success slip away. Don’t let frustration block your ambition.
You deserve growth that empowers your people and inspires your customers.
We’ll help you craft the strategy and systems to harness your success and grow your business.
Engaged Employees >> Loyal Customers >> Boundless Growth
Take your success to the next level
We help you craft the strategy and systems that will:
Motivate your employees to stay and grow the company with you.
Expand customer relationships into loyal long-term partnerships.
Solidify the foundations for continuous company growth
Engaged Employees
Lead engaged employees who are motivated to stay and grow the company with you.
Headcount planning
Org chart creation and guidance
Job description creation and guidance
Compensation plan guidance and implementation
Hiring workflow creation and implementation
Onboarding workflow creation and implementation
Executive and leadership coaching
Team management advice and coaching
Management coaching for new managers
Employee and team coaching
Career matrix guidance
Loyal Customers
Expand customer relationships into loyal long-term partnerships.
Customer Support strategy and vision
Customer Support growth strategy
Support playbook creation and implementation
Support channel workflow creation and implementation
Escalation workflow creation and implementation
Response template/script creation
Schedule and coverage planning
Resource planning
Support software implementation
Adoption and change management
Boundless Growth
Run a successful company growing continuously year over year.
Customer Success strategy and vision
Customer Success growth strategy
Success outcome and product outcome guidance
Customer journey map creation and implementation
Success playbook creation and implementation
Customer segmentation strategy
Customer discovery interviews
Customer health score guidance
Customer onboarding/implementation
Customer survey creation and implementation
Customer Success software implementation
Project management software implementation
Data and metrics reporting, utilization
Adoption and change management
Let’s talk about your challenges and the support you need to tackle them.
We don’t just care about your growth. We care about you.
We bring over 20 years experience empowering humans through processes.
We’ve helped companies retain and expand millions in revenue.
We’ve guided inefficient teams to grow into productivity powerhouses.
“Sarah is a strong leader for startups and scale-ups alike.”
– Founder and CEO, Restaurant Ordering Startup
“As we took the company from an early stage company to a fully fledged enterprise software organization, Sarah helped us set the customer experience strategy and launch our CSM program. We currently have best in class gross and net retention rates and customer satisfaction levels. A great product is the minimum that our customers expect - for automation software, they expect a partner that can help their teams reimagine their business processes.”
– COO, Machine Learning and AI
“Sarah brought so much insight and experience as we were implementing the first phase of our formal customer support processes. She didn’t come with a one size fits all approach, but really took time to understand what we already had in place and coupled that with our goals of where we want to be. Her willingness, flexibility and leadership both strategically and tactically made it feel like she was part of the team from day one.”
– COO, Education Technology
You’re just 3 steps from creating boundless growth
1
Book a Call
We ask about your growth and where you're seeing strain. We learn as much as we can to craft the unique solution for your business.
2
Review Our Proposal
We lay out a plan to achieve your desired outcomes. We list specific deliverables so you’ll know exactly what we’re building together.
3
Start Building!
Sign the proposal and we’re on our way. We’ll work hand-in-hand with your team every step of the way.